Returns, Exchanges, and Refunds
Southwest Suns merchandise is made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preference.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Southwest Suns through our Contact page within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and any relevant packaging. If the issue is confirmed, we will arrange an appropriate replacement or refund.
Lost Packages
If your package has not arrived by the estimated delivery date, please contact us. Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or insufficient address, additional shipping charges may apply to resend it.
Order Changes and Cancellations
Because production can begin shortly after an order is placed, changes or cancellations are not guaranteed once fulfillment has started. Contact us as soon as possible if you need assistance.
Contact
For order issues, use the Contact page on southwestsuns.com and include your order number.